Shipping policy

2. Shipping Policy

Shipping

Where we ship

We currently ship to the United States, the United Kingdom, the European Union, Switzerland, Norway, and Hong Kong. If your country isn't at checkout, we can't ship there yet.

Processing time

Orders are prepared and dispatched by our fulfilment partner within 2 working days of being placed. Orders placed on weekends or public holidays begin processing the next working day.

Delivery estimates

Total time = 2 working days processing + transit. Estimates below are total, from the moment you order:

  • United States: 4–7 working days
  • Netherlands, Austria, Belgium, Denmark: 6–7 working days
  • Germany, Sweden, Czechia, Slovakia, Luxembourg, Poland, Finland: 7 working days
  • France, Bulgaria: 8 working days
  • United Kingdom: 6–9 working days
  • Croatia, Hungary: 9 working days
  • Spain, Italy, Ireland, Slovenia: 10 working days
  • Portugal, Romania: 11 working days
  • Greece: 13 working days
  • Estonia, Latvia, Lithuania: 4–5 working days
  • Norway, Switzerland: 7 working days

These are estimates, not guarantees. Carrier delays, customs, and peak periods can add time.

Shipping costs

Shipping is calculated at checkout based on your destination and order weight. You'll see the exact cost before you pay.

Tracking

You'll get a shipping confirmation email with tracking as soon as your order leaves our fulfilment centre. If tracking hasn't updated after 5 working days, email us.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country. These are not included in your order total and are the customer's responsibility. We can't predict these charges or refund an order that's refused at customs.

Lost or delayed parcels

If your parcel hasn't arrived within 10 working days of the estimated delivery date, email lunaleaf.org@gmail.com with your order number and we'll open an investigation with the carrier.

Address restrictions

We ship to mainland addresses only. We're unable to deliver to islands or offshore territories, and we can't accept orders routed through mail-forwarding services.

Wrong address

Please double-check your shipping address at checkout. We can't reroute a parcel once it's dispatched, and we can't refund orders lost due to an incorrect address.